Email our team at email@example.com if you’d like to return a product.
Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund. Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship.
Please follow the directions provided by our customer service team in order for your refund to be received and processed properly and quickly.
We cannot accept returns of opened products for a refund. Open food items and/or supplements that have been opened or have a broken seal cannot be returned by legal reasons. Items returned to us after 30 days of the initial purchase date and/or without contacting Black Magic Alchemy prior to the return, will NOT be refunded.
If the returned product is open upon arrival, we will not honor any previously approved refund.
60 DAY RETURN POLICY: We will accept returns of unopened product(s) for a refund if the request is initiated and approved within 60 days from the purchase date.
If the return is approved you will be emailed a return shipping label, which you will need to print and mail the package back to us. Once the package has been received by us, we will process your refund, minus the cost of the return shipping label.
DAMAGED ITEMS: If your order arrives broken please contact us immediately to resolve the issue at firstname.lastname@example.org or by responding to your order confirmation/shipment email.
INTERNATIONAL ORDERS/CUSTOMS ISSUES: Black Magic Alchemy is not responsible for lost, stolen, mis-routed, import fees, undelivered shipments or those seized by Customs. We do our best to make sure every order shipped internationally arrives fast and quick, with the least amount of customs fees due, as possible.
DUPLICATE ORDERS: Black Magic Alchemy is not responsible for duplicate orders placed by the customer online. If you inform us before shipment drop-off of an accidental duplicate purchase, then you will be refunded for the duplicate order and it will be canceled out. Duplicate orders otherwise, are subject to all of the guidelines laid out in the Return Policy.
Thank you for working with us to make a magical experience for all!